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Return & Refund Policy

Thank you for visiting and shopping with unovb.shop. We value your shopping experience and are committed to handling returns, refunds, exchanges, order cancellations, and after-sales requests in a clear, fair, and transparent manner.

This Return & Refund Policy applies to products purchased through our website. Nothing in this policy is intended to exclude, restrict, or otherwise limit any mandatory consumer rights granted under applicable laws and regulations.

1. Returns and Statutory Right of Withdrawal

For consumers in the European Union, applicable consumer protection laws generally provide a 14-day statutory right of withdrawal for distance purchases.

This means that consumers generally have the right to withdraw from their purchase within 14 calendar days after receiving the goods, without providing a reason, unless a statutory exception applies.

For orders involving physical goods, the withdrawal period generally begins on the day the goods are received by the consumer or by a third party designated by the consumer, other than the carrier.

If you wish to exercise your statutory right of withdrawal, please contact us within the applicable withdrawal period:

Customer Service Email:
📧 abdougaulkeds430@gmail.com

To help us process your request efficiently, please include your order number, product information, and a description of your request.

2. Return Conditions

When exercising the statutory right of withdrawal, consumers may handle and inspect the goods to the extent necessary to establish their nature, characteristics, and functionality.

We recommend that returned products be kept in substantially good condition and that all original accessories, manuals, packaging, and other items supplied with the product be returned whenever possible.

If a consumer handles the goods beyond what is necessary to establish their nature, characteristics, and functionality, and the value of the goods is consequently reduced, the consumer may be responsible for the resulting depreciation to the extent permitted by applicable law.

For return requests that do not fall under the statutory right of withdrawal, additional return conditions may apply depending on the product, circumstances, and applicable law.

3. Return Shipping Costs

For returns made under the statutory right of withdrawal, the consumer is generally responsible for the direct cost of returning the goods, unless applicable law provides otherwise or we have expressly agreed to cover such costs.

We may cover the return shipping costs in circumstances including:

  • We have expressly agreed to cover the return shipping costs;

  • Applicable law requires us to bear the return shipping costs;

  • The return is due to an incorrect product being delivered;

  • The product has a confirmed quality or manufacturing issue; or

  • The return is otherwise caused by circumstances for which we are legally responsible.

For product quality issues or order errors, we will review the circumstances and provide an appropriate remedy in accordance with applicable law.

4. Damaged, Defective, or Incorrect Products

If the product you receive is damaged during transportation, defective, of unsatisfactory quality, incorrect in model or quantity, or otherwise materially different from what you ordered, please contact us as soon as possible.

To help us investigate and resolve the issue efficiently, please provide the following information where applicable:

  • Order number;

  • Recipient's name;

  • Product name;

  • Detailed description of the issue;

  • Clear photos or videos showing the problem;

  • Relevant packaging or shipping information, if applicable; and

  • Valid contact information.

After receiving your request, we will review the circumstances and, depending on the specific situation and applicable law, provide an appropriate solution.

Possible remedies may include:

  • Repair;

  • Replacement;

  • Refund;

  • Appropriate price reduction; or

  • Another remedy available under applicable law.

Nothing in this policy limits any mandatory statutory rights relating to defective products, non-conforming goods, or other consumer protections.

5. Refund Policy

Once a return, refund, or withdrawal request has been confirmed as eligible, we will process the refund in accordance with applicable law.

Where the statutory right of withdrawal is properly exercised, the refund will generally include the amount paid for the returned goods and, where required by applicable law, the applicable standard delivery charges.

Where permitted by law, we may delay the refund until:

  1. We have received the returned goods; or

  2. The consumer provides valid evidence that the goods have been returned,

whichever occurs earlier.

Refunds will generally be issued using the same payment method used for the original purchase, unless another method has been lawfully agreed upon by both parties or is required by applicable law.

Please note that the time required for a refund to appear in your account may vary depending on your bank, payment provider, card issuer, or other payment institution.

6. Return and After-Sales Procedure

Step 1: Contact Customer Service

If you would like to request a return, refund, exchange, order cancellation, or assistance with a product issue, please contact us by email:

📧 abdougaulkeds430@gmail.com

Please provide your order number and briefly explain the reason for your request.

Step 2: Request Review

After receiving your request, our customer service team will review the order information and circumstances.

If the product needs to be returned, we will provide the appropriate return address and return instructions by email.

Please do not send any product to an address that has not been confirmed by our customer service team.

Step 3: Return the Product

Before returning the product, please package it securely together with its accessories and other relevant items to minimize the risk of damage during transportation.

Whenever possible, we recommend using a shipping service that provides tracking information.

Please keep your tracking number and proof of shipment until the return and after-sales process has been completed.

Step 4: Refund or Other Resolution

Once we receive the returned product, we will review it based on the order information, the circumstances of the request, and applicable law.

After the review has been completed, we will arrange the appropriate resolution, which may include a refund, replacement, repair, price reduction, or another applicable remedy.

We will notify you of the result by email.

7. Order Cancellation

If you wish to cancel an order after placing it, please contact us as soon as possible:

📧 abdougaulkeds430@gmail.com

If your order has not yet entered the processing or shipping stage, we will make reasonable efforts to assist with the cancellation.

If the order has already been processed or shipped, it may no longer be possible to cancel the order directly.

In such circumstances, where the consumer has a statutory right of withdrawal, the consumer may exercise that right after receiving the goods in accordance with the applicable return and refund procedure.

8. Cash on Delivery (COD)

If Cash on Delivery (COD) is available for your location and order, the COD payment option will be displayed during checkout when available.

For COD orders, the consumer is generally required to pay the applicable order amount to the delivery personnel upon delivery, in accordance with the order terms.

To help ensure successful delivery, please make sure that the following information is accurate and complete:

  • Delivery address;

  • Recipient's name; and

  • Telephone number.

If a COD order qualifies for a refund under applicable law, we will communicate with the consumer to determine an appropriate refund method based on the specific circumstances and applicable legal requirements.

9. Products and Transactions Excluded from the Right of Withdrawal

The statutory right of withdrawal does not apply to every product or transaction.

Where permitted by applicable law, certain products or transactions may be excluded from the statutory right of withdrawal, including, for example:

  • Products made or customized according to the consumer's specifications or clearly personalized;

  • Certain sealed products that are unsuitable for return for reasons of health protection or hygiene after the seal has been broken;

  • Products or services that are otherwise expressly excluded from the statutory right of withdrawal under applicable law; and

  • Other statutory exceptions applicable to specific products or transactions.

Where a product or transaction is subject to a statutory exception, we will provide the relevant information to consumers to the extent required by applicable law.

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights.

10. Important Information for After-Sales Requests

To help us process your request efficiently, please keep the following in mind:

  • Contact customer service before returning a product whenever possible;

  • Do not send a return to an unconfirmed address;

  • Keep your return tracking number and proof of shipment;

  • Provide accurate and complete order information;

  • Use appropriate protective packaging when returning products;

  • Avoid unnecessary disassembly, modification, or damage to the product;

  • Provide clear photos or videos when reporting a product issue whenever possible;

  • Keep relevant order and delivery information until the matter has been fully resolved; and

  • Mandatory consumer rights under applicable law remain unaffected by this policy.

11. Contact Us

If you have any questions regarding orders, returns, refunds, exchanges, order cancellations, product quality, or other after-sales matters, please contact us:

Customer Support
EGNE HJEM VELFORENING
Egne Hjem 48
2580 FOLLDAL
Norway

Organisation Number: 918 889 914
Email: abdougaulkeds430@gmail.com
Website: unovb.shop

The organisation name, organisation number, and address above are based on the organisation information document provided for reference. The document identifies EGNE HJEM VELFORENING as a Norwegian association/organisation and states that its registered activity relates to the common interests, social and physical environment, wellbeing, and safety of residents in the area.

Thank you for shopping with unovb.shop.

Cash on delivery — The Flasher 2.0, TOPDON ONE, KardiaMobile 6L Max and Philips Steam Airfryer

For these four products, no online payment is taken. Please pay the order total shown in your confirmation to the delivery carrier when your parcel arrives. Keep your payment receipt.

For KardiaMobile 6L Max and Philips Steam Airfryer, no additional cash-on-delivery fee applies. Any available delivery methods and applicable shipping charges are shown at checkout.

KardiaMobile 6L Max — 30-Day Risk-Free Guarantee

This special guarantee applies only to KardiaMobile 6L Max purchased from unovb.shop. It does not change the terms for any other product.

The 30-day period starts on delivery. To request a refund for any reason, email abdougaulkeds430@gmail.com within 30 calendar days after delivery, include your order number, and ask for a refund. No explanation and no return of the device are required. We refund the full amount paid for this product, with no return-shipping or restocking fee. We initiate the refund promptly and no later than 14 calendar days after your request.

Payment for this product is collected on delivery. For a cash-on-delivery refund, we will request your express agreement to a bank transfer at no fee to you; if you do not agree, contact us to arrange another lawful, fee-free repayment method.

The general voluntary-return restrictions concerning unused condition, tags, packaging, sale items, return authorization, and receipt or inspection of returned goods do not apply to this product guarantee. These product-specific terms take precedence over conflicting general voluntary-return terms for KardiaMobile 6L Max. Mandatory consumer rights remain unaffected.

Philips Steam Airfryer — NA565/02, NA555/00, NA552/00, NA551/00

DE

Zwei Jahre Garantie durch unseren Shop. Innerhalb von 30 Kalendertagen ab Lieferung kannst du ohne Begründung und ohne Rücksendung die Erstattung des gezahlten Produktpreises verlangen. Kontaktiere unseren Kundenservice mit deiner Bestellnummer. Wir veranlassen die Erstattung spätestens 14 Kalendertage nach deiner Anfrage. Bei Nachnahme vereinbaren wir eine rechtmäßige, gebührenfreie Erstattungsmethode; eine alternative Methode erfordert deine Zustimmung. Gesetzliche Rechte bleiben unberührt.

PL

Dwuletnia gwarancja naszego sklepu. W ciągu 30 dni kalendarzowych od doręczenia możesz zażądać zwrotu zapłaconej ceny produktu bez podawania przyczyny i bez odsyłania produktu. Skontaktuj się z obsługą klienta i podaj numer zamówienia. Zlecamy zwrot najpóźniej 14 dni kalendarzowych od wniosku. Przy pobraniu uzgadniamy zgodną z prawem, bezpłatną metodę zwrotu; alternatywna metoda wymaga Twojej zgody. Prawa ustawowe pozostają bez zmian.

CS

Dvouletá záruka našeho obchodu. Do 30 kalendářních dnů od doručení můžete požádat o vrácení zaplacené ceny produktu bez udání důvodu a bez vracení zboží. Kontaktujte zákaznickou podporu s číslem objednávky. Vrácení peněz zahájíme nejpozději do 14 kalendářních dnů od žádosti. U dobírky dohodneme zákonný a bezplatný způsob vrácení peněz; jiná metoda vyžaduje váš souhlas. Zákonná práva zůstávají nedotčena.

These product-specific terms apply only to Philips Steam Airfryer NA565/02, NA555/00, NA552/00 and NA551/00 purchased from unovb, including discounted purchases. They override conflicting general conditions concerning unused goods, original packaging, sale items, advance return authorization or return inspection for these four models only. No return shipping, restocking or refund fees apply. No refund is owed for an amount that was never paid. Terms for all other products remain unchanged.

TOPDON ONE — produktspezifische Händlergarantie und Erstattung

Diese freiwillige Garantie gilt ausschließlich für offiziell generalüberholte TOPDON ONE, die Sie bei uns kaufen, auch zu einem reduzierten Preis. Unser Shop erfüllt diese Zusagen; die Bedingungen anderer Produkte ändern sich dadurch nicht.

Zwei Jahre Händlergarantie

Für dieses Gerät gewährt der Verkäufer ab Lieferung eine zweijährige Händlergarantie. Dies ist eine Garantie unseres Shops; Ihre gesetzlichen Verbraucherrechte bleiben unberührt.

30 Tage Erstattung ohne Rücksendung

Innerhalb von 30 Kalendertagen nach Lieferung können Sie ohne Angabe von Gründen den vollen tatsächlich gezahlten Produktpreis zurückfordern. Eine Rücksendung ist nicht erforderlich. Senden Sie Ihren Antrag mit der Bestellnummer innerhalb dieser Frist an abdougaulkeds430@gmail.com.

Der Verkäufer veranlasst die Erstattung so schnell wie möglich, spätestens innerhalb von 14 Kalendertagen nach Eingang Ihres Antrags. Banken oder Zahlungsdienstleister können zusätzliche Zeit für die Gutschrift benötigen. Es fallen keine Rücksende-, Wiedereinlagerungs- oder Erstattungsgebühren an.

Bei Nachnahme wird an der Kasse kein Betrag online eingezogen. Sie zahlen den bestätigten Gesamtbetrag bei Lieferung; eine zusätzliche Nachnahmegebühr fällt nicht an. Für eine Erstattung vereinbart der Verkäufer mit Ihnen eine rechtmäßige, gebührenfreie Erstattungsmethode. Eine andere als die ursprüngliche Zahlungsmethode verwenden wir nur mit Ihrer Zustimmung.

Beschränkungen allgemeiner freiwilliger Rückgabebedingungen zu unbenutztem Zustand, Etiketten, Originalverpackung, reduzierten Artikeln oder vorheriger Rückgabegenehmigung gelten nicht für diese TOPDON ONE Garantie. Die Erstattung setzt weder den Eingang noch die Prüfung eines zurückgesandten Produkts voraus. Diese produktspezifische Garantie ergänzt die Shop-Richtlinien und hat bei Widersprüchen für dieses TOPDON ONE Angebot Vorrang. Ihre gesetzlichen Verbraucherrechte bleiben unberührt.

KardiaMobile - 30-day returns and exchanges

For KardiaMobile®, KardiaMobile® Card, KardiaMobile® 6L and KardiaMobile® 6L Max purchased from unovb.shop for delivery to Germany, Czechia, Hungary, Portugal or Spain, you may request a return or exchange within 30 calendar days after delivery. Email abdougaulkeds430@gmail.com with your order number and tell us whether you would like a return or exchange. Customer service will provide the return or exchange instructions.

The general return conditions and return-shipping terms above continue to apply, except where an existing product-specific guarantee offers more generous terms. The existing KardiaMobile 6L Max 30-Day Risk-Free Guarantee, including its refund without return, remains in effect. These KardiaMobile terms take precedence over a conflicting general voluntary return period. Mandatory consumer rights remain unaffected.

KardiaMobile - 30 Tage Rückgabe und Umtausch

Für KardiaMobile®, KardiaMobile® Card, KardiaMobile® 6L und KardiaMobile® 6L Max mit Lieferung nach Deutschland, Tschechien, Ungarn, Portugal oder Spanien können Sie innerhalb von 30 Kalendertagen nach Lieferung eine Rückgabe oder einen Umtausch anfordern. Schreiben Sie mit Ihrer Bestellnummer an abdougaulkeds430@gmail.com. Unser Kundenservice teilt Ihnen die weiteren Schritte mit. Die allgemeinen Rückgabebedingungen und Rücksendekosten gelten weiter, soweit bestehende produktspezifische Zusagen günstiger sind. Die bestehende 30-Tage-Garantie für KardiaMobile 6L Max mit Erstattung ohne Rücksendung bleibt bestehen. Gesetzliche Verbraucherrechte bleiben unberührt.