Polityka wysyłki

Shipping Policy

Last Updated: September 14, 2026

Thank you for visiting our website and purchasing our products.

To help you clearly understand order processing, shipping destinations, delivery times, tracking information, and potential delivery issues before placing an order, we have established this Shipping Policy.

We will arrange product processing and shipping reasonably based on the actual circumstances of each order and will make reasonable efforts to ensure that orders are delivered within the estimated timeframe.

Nothing in this Policy excludes, limits, or reduces any mandatory rights that consumers may have under applicable law.

1. Shipping Destinations

We currently provide standard shipping services to the following European countries:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Greece

  • Romania

  • Bulgaria

  • Estonia

  • Latvia

  • Lithuania

The actual shipping availability may vary depending on the product type, inventory location, warehouse arrangements, and available logistics services.

If your delivery address is outside the countries listed above, please contact us before placing an order to confirm whether shipping is currently available to your location.

2. Shipping Costs

At present, we generally provide Free Standard Shipping to the supported destinations listed above.

Actual shipping costs and available delivery methods are based on the information displayed at checkout when the consumer places an order.

Depending on the destination, product availability, warehouse location, and logistics routes, we may use different shipping carriers.

Carriers that may be used during the delivery process include:

  • UPS

  • FedEx

  • DHL

  • DPD

  • Other logistics service providers suitable for fulfilling the order

Because logistics networks and delivery conditions may change, we reserve the right to select or change the shipping carrier based on the circumstances of the actual order.

If an order involves shipping costs or other transportation-related charges that must be paid by the consumer, we will provide the relevant information during the checkout process to the extent required by applicable law.

3. Order Processing

After an order has been successfully submitted and confirmed, we generally require 1–3 business days to process the order and prepare it for shipment.

Normal order processing takes place:

Monday to Friday, excluding public holidays.

Order processing may take longer in circumstances including:

  • Public holidays;

  • Increased order volumes;

  • Promotional or sales periods;

  • Inventory adjustments;

  • Warehouse operations;

  • System or logistics-related technical issues;

  • Other unforeseen circumstances.

We will make reasonable efforts to complete order processing as soon as possible.

4. Estimated Delivery Time

After an order has been shipped, the standard transportation time is generally estimated as follows:

Estimated Delivery Stage Time
Order processing and preparation 1–3 business days
Transportation after shipment 8–15 business days
Total estimated delivery time Approximately 9–18 business days
Standard shipping cost Free

The above timeframes are general estimates and cannot be guaranteed in all circumstances.

Actual delivery times may be affected by factors including:

  • Delivery country and region;

  • Local logistics networks;

  • Carrier transportation arrangements;

  • Customs and border processing;

  • Public holidays;

  • Weather conditions;

  • Peak logistics periods;

  • Traffic restrictions;

  • Warehouse processing;

  • Force majeure events;

  • Other factors beyond our reasonable control.

If applicable law establishes a specific delivery period, the applicable statutory requirements will take precedence.

5. Shipping Notifications and Tracking

After an order has been shipped, we will generally send the consumer a shipping notification by email.

Where applicable, the shipping notification may include:

  • Shipment confirmation;

  • Tracking number;

  • Carrier name;

  • Tracking information.

Tracking information may not become available immediately after shipment.

Some packages may only begin showing tracking updates after the carrier completes its initial scan or enters the shipment into its tracking system.

If your tracking information has not changed for an extended period, you may contact us at:

abdougaulkeds430@gmail.com

To help us investigate the shipment, please provide your order number and tracking number whenever possible.

6. Delivery Delays

We will make reasonable efforts to process and deliver orders within the estimated timeframe, but delays may occur during transportation.

Potential causes of delivery delays include:

  • Peak logistics periods;

  • Public holidays;

  • Major promotional events;

  • Customs inspections;

  • Extreme weather;

  • Local delivery disruptions;

  • Carrier operational adjustments;

  • Traffic or transportation restrictions;

  • Warehouse processing delays;

  • Force majeure events;

  • Other circumstances beyond our reasonable control.

If your order has not arrived for a significant period beyond the estimated delivery timeframe, please contact us promptly.

We will assist in investigating the shipment based on the order information and tracking details and, where reasonably possible, communicate with the relevant carrier.

7. Changes to Delivery Address and Order Information

1. Before Shipment

If the order has not yet entered the shipping process, you may contact us by email to request:

  • A change of delivery address;

  • Correction of your telephone number;

  • Changes to certain order information;

  • Order cancellation.

Because an order may enter the processing stage shortly after being submitted, we recommend submitting any change request as soon as possible.

If the order has already entered warehouse processing or the shipping stage, some information may no longer be changeable.

We will make reasonable efforts to process your request based on the actual order status, but we cannot guarantee that every requested change can be completed.

2. After Shipment

Once an order has been shipped, it is generally not possible to directly change the delivery address or cancel the shipment.

If a package cannot be delivered, is returned, or requires a new delivery arrangement because the address, name, or contact information provided by the consumer is incorrect, incomplete, or cannot be verified, we will communicate with the consumer regarding the appropriate solution based on the circumstances.

If additional shipping costs arise as a result, such costs will be handled based on the specific circumstances of the order and applicable law.

In all cases, nothing in this Policy limits any statutory rights consumers may have regarding returns, refunds, withdrawal, or other mandatory consumer protections.

8. Customs Duties, VAT, and Other Charges

Different countries and regions may be subject to different tax and customs requirements.

Depending on the product type, order details, destination country, and local laws, an order may involve:

  • Import duties;

  • Value Added Tax (VAT);

  • Customs processing fees;

  • Customs clearance charges;

  • Other legally applicable charges.

Where such charges are legally payable by the consumer, we will provide the relevant information to the extent required by applicable law.

Responsibility for specific taxes and charges may vary depending on the destination country, product category, order value, and local requirements.

Consumers should also familiarize themselves with any applicable import and tax requirements in their country or region.

9. Damaged Packages or Products That Do Not Match the Order

If you notice obvious damage to the outer packaging when receiving your package, or if the product received does not match your order information, please contact us as soon as possible.

To help us investigate the issue more effectively, we recommend providing:

  • Order number;

  • Recipient's name;

  • Email address used for the order;

  • Tracking number;

  • Photos of the product;

  • Photos of the outer packaging;

  • A detailed description of the issue.

We will review the matter based on the order information, product condition, and shipping records and provide an appropriate solution based on the circumstances and applicable law.

If the matter involves a product defect, transportation damage, or incorrect shipment, the consumer's statutory rights will not be limited by this Shipping Policy.

10. Lost Packages

If the tracking information indicates that a package may have been lost during transportation, or if there has been no reasonable tracking update for an extended period, please contact us promptly.

We may investigate the matter based on:

  • Order records;

  • Tracking information;

  • Carrier feedback;

  • Delivery records;

  • Other information related to the order.

If the investigation confirms a transportation issue that must legally be handled by the relevant responsible party, we will assist in resolving the matter in accordance with applicable law and the specific circumstances.

11. Failed Delivery and Returned Packages

A package may fail to be delivered successfully for reasons including:

  • Incorrect delivery address;

  • Incorrect contact information;

  • Recipient cannot be reached;

  • Multiple unsuccessful delivery attempts;

  • Refusal to accept the package;

  • Incomplete address information;

  • Other delivery problems caused by information or actions provided by the consumer.

In such circumstances, we may need to contact the consumer to confirm the appropriate next steps, such as redelivery, return of the package, or another reasonable arrangement.

If additional transportation costs arise due to information or actions provided by the consumer, such costs will be handled based on the actual circumstances and applicable law.

Nothing in this section limits any statutory withdrawal, refund, or other mandatory consumer protection rights.

12. Force Majeure

In certain circumstances beyond our reasonable control, order processing or product delivery may be affected.

Such circumstances may include:

  • Natural disasters;

  • Extreme weather;

  • War or civil unrest;

  • Government measures;

  • Major transportation disruptions;

  • Major logistics system failures;

  • Network or communication failures;

  • Significant carrier operational disruptions;

  • Other events that could not reasonably have been foreseen or controlled.

In such circumstances, we will take reasonable measures to reduce the impact where reasonably practicable and provide consumers with necessary information when circumstances permit.

13. Shipping Policy and Consumer Rights

This Shipping Policy is not intended to exclude or limit any mandatory rights consumers may have under applicable law.

If any provision of this Policy conflicts with mandatory consumer protection requirements under applicable law, the applicable law shall prevail.

For information regarding returns, refunds, and the statutory right of withdrawal, please refer to:

Return & Refund Policy

For information regarding personal information, Cookies, and data processing, please refer to:

Privacy Policy

For information regarding website use, orders, and payments, please refer to:

Terms of Service

14. Contact Us

If you have any questions regarding:

  • Order delivery;

  • Shipment tracking;

  • Estimated delivery times;

  • Delivery delays;

  • Damaged packages;

  • Lost packages;

  • Delivery addresses;

  • Other shipping-related issues;

please contact us at:

Customer Support

Email:
abdougaulkeds430@gmail.com

If your inquiry concerns a specific order, please provide the order number, tracking number, and a description of the issue whenever possible.

After receiving your email, we will investigate the matter based on the actual circumstances and provide an appropriate response by email.

Thank you for your understanding and support.

Cash on delivery — The Flasher 2.0, TOPDON ONE, KardiaMobile 6L Max and Philips Steam Airfryer

For these four products, no online payment is taken. Please pay the order total shown in your confirmation to the delivery carrier when your parcel arrives. Keep your payment receipt.

For KardiaMobile 6L Max and Philips Steam Airfryer, no additional cash-on-delivery fee applies. Any available delivery methods and applicable shipping charges are shown at checkout.

KardiaMobile 6L Max — product-specific payment and warranty terms

Cash on delivery is the only payment method for an order containing this product, without an additional cash-on-delivery fee. These terms do not change the terms for other products.

Our store provides a two-year warranty for this product. This store warranty is separate from any manufacturer's warranty and does not reduce mandatory statutory consumer rights.

Philips Steam Airfryer — NA565/02, NA555/00, NA552/00, NA551/00

DE

Zwei Jahre Garantie durch unseren Shop. Innerhalb von 30 Kalendertagen ab Lieferung kannst du ohne Begründung und ohne Rücksendung die Erstattung des gezahlten Produktpreises verlangen. Kontaktiere unseren Kundenservice mit deiner Bestellnummer. Wir veranlassen die Erstattung spätestens 14 Kalendertage nach deiner Anfrage. Bei Nachnahme vereinbaren wir eine rechtmäßige, gebührenfreie Erstattungsmethode; eine alternative Methode erfordert deine Zustimmung. Gesetzliche Rechte bleiben unberührt.

PL

Dwuletnia gwarancja naszego sklepu. W ciągu 30 dni kalendarzowych od doręczenia możesz zażądać zwrotu zapłaconej ceny produktu bez podawania przyczyny i bez odsyłania produktu. Skontaktuj się z obsługą klienta i podaj numer zamówienia. Zlecamy zwrot najpóźniej 14 dni kalendarzowych od wniosku. Przy pobraniu uzgadniamy zgodną z prawem, bezpłatną metodę zwrotu; alternatywna metoda wymaga Twojej zgody. Prawa ustawowe pozostają bez zmian.

CS

Dvouletá záruka našeho obchodu. Do 30 kalendářních dnů od doručení můžete požádat o vrácení zaplacené ceny produktu bez udání důvodu a bez vracení zboží. Kontaktujte zákaznickou podporu s číslem objednávky. Vrácení peněz zahájíme nejpozději do 14 kalendářních dnů od žádosti. U dobírky dohodneme zákonný a bezplatný způsob vrácení peněz; jiná metoda vyžaduje váš souhlas. Zákonná práva zůstávají nedotčena.

These product-specific terms apply only to Philips Steam Airfryer NA565/02, NA555/00, NA552/00 and NA551/00 purchased from unovb, including discounted purchases. They override conflicting general conditions concerning unused goods, original packaging, sale items, advance return authorization or return inspection for these four models only. No return shipping, restocking or refund fees apply. No refund is owed for an amount that was never paid. Terms for all other products remain unchanged.

TOPDON ONE — produktspezifische Händlergarantie und Erstattung

Diese freiwillige Garantie gilt ausschließlich für offiziell generalüberholte TOPDON ONE, die Sie bei uns kaufen, auch zu einem reduzierten Preis. Unser Shop erfüllt diese Zusagen; die Bedingungen anderer Produkte ändern sich dadurch nicht.

Zwei Jahre Händlergarantie

Für dieses Gerät gewährt der Verkäufer ab Lieferung eine zweijährige Händlergarantie. Dies ist eine Garantie unseres Shops; Ihre gesetzlichen Verbraucherrechte bleiben unberührt.

30 Tage Erstattung ohne Rücksendung

Innerhalb von 30 Kalendertagen nach Lieferung können Sie ohne Angabe von Gründen den vollen tatsächlich gezahlten Produktpreis zurückfordern. Eine Rücksendung ist nicht erforderlich. Senden Sie Ihren Antrag mit der Bestellnummer innerhalb dieser Frist an abdougaulkeds430@gmail.com.

Der Verkäufer veranlasst die Erstattung so schnell wie möglich, spätestens innerhalb von 14 Kalendertagen nach Eingang Ihres Antrags. Banken oder Zahlungsdienstleister können zusätzliche Zeit für die Gutschrift benötigen. Es fallen keine Rücksende-, Wiedereinlagerungs- oder Erstattungsgebühren an.

Bei Nachnahme wird an der Kasse kein Betrag online eingezogen. Sie zahlen den bestätigten Gesamtbetrag bei Lieferung; eine zusätzliche Nachnahmegebühr fällt nicht an. Für eine Erstattung vereinbart der Verkäufer mit Ihnen eine rechtmäßige, gebührenfreie Erstattungsmethode. Eine andere als die ursprüngliche Zahlungsmethode verwenden wir nur mit Ihrer Zustimmung.

Beschränkungen allgemeiner freiwilliger Rückgabebedingungen zu unbenutztem Zustand, Etiketten, Originalverpackung, reduzierten Artikeln oder vorheriger Rückgabegenehmigung gelten nicht für diese TOPDON ONE Garantie. Die Erstattung setzt weder den Eingang noch die Prüfung eines zurückgesandten Produkts voraus. Diese produktspezifische Garantie ergänzt die Shop-Richtlinien und hat bei Widersprüchen für dieses TOPDON ONE Angebot Vorrang. Ihre gesetzlichen Verbraucherrechte bleiben unberührt.

KardiaMobile - free shipping and one order per person

For KardiaMobile®, KardiaMobile® Card, KardiaMobile® 6L and KardiaMobile® 6L Max delivered to Germany, Czechia, Hungary, Portugal or Spain, choose the free shipping option at checkout. Cash on delivery is available: pay the confirmed order total when the parcel arrives.

Stock is limited. Each person may place one KardiaMobile order only. Additional orders by the same person will not be dispatched.

KardiaMobile - kostenloser Versand und eine Bestellung pro Person

Für KardiaMobile®, KardiaMobile® Card, KardiaMobile® 6L und KardiaMobile® 6L Max mit Lieferung nach Deutschland, Tschechien, Ungarn, Portugal oder Spanien steht an der Kasse eine kostenlose Versandoption zur Verfügung. Zahlung per Nachnahme: Bezahlen Sie den bestätigten Gesamtbetrag bei Lieferung.

Begrenzter Vorrat: Pro Person ist nur eine KardiaMobile-Bestellung möglich. Weitere Bestellungen derselben Person werden nicht versandt.